Privacy Policy
Retail Supply LTD trading as RIX Vapes
1. Introduction
This Privacy Policy explains how Retail Supply LTD, trading as RIX Vapes (“we”, “us”, “our”), collects, uses, and protects your personal data when you visit and use our website www.rixvapes.co.uk (the “Site”).
We are committed to protecting your privacy and handling your data in accordance with applicable UK data protection laws, including the UK GDPR.
2. Company Information
Retail Supply LTD
Company Number: 15220217
Registered Office:
Dept 239
38 Sunbridge Rd
Bradford
West Yorkshire
BD1 2DZ
United Kingdom
Email: sales@rixvapes.co.uk
Retail Supply LTD is the data controller responsible for your personal data.
3. Information We Collect
We may collect and process the following information:
• Name
• Billing and delivery address
• Email address
• Telephone number
• Order and transaction details
• IP address and device/browser information
• Payment-related information (excluding full card details)
• Any information you provide when contacting us
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4. How We Use Your Information
We use your information to:
• Process and fulfil orders
• Manage payments and transactions
• Communicate with you about your orders
• Provide customer support
• Comply with legal and regulatory obligations
• Prevent fraud and misuse of our services
• Improve our website and services
• Send marketing communications (where you have opted in)
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5. Legal Basis for Processing
We process your data on the following legal bases:
• Contract – to fulfil your orders
• Legal obligation – for tax and regulatory requirements
• Legitimate interests – to operate and improve our business and prevent fraud
• Consent – for marketing communications and certain cookies
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6. Age Restrictions
Our products are intended only for individuals aged 18 or over.
We use an age-gate on our website and reserve the right to refuse or cancel any order where we reasonably believe the purchaser does not meet the legal age requirement.
We do not knowingly collect personal data from individuals under 18.
7. Payments
Payments are processed securely by third-party providers, including PayPal and card processing services via Shopify.
We do not store full payment card details. These providers may act as independent data controllers and handle your data in accordance with their own privacy policies.
8. Website Hosting
Our online store is hosted by Shopify, which provides the e-commerce platform that allows us to sell our products.
Shopify may process and store personal data on our behalf and may transfer data outside the United Kingdom. Where this occurs, appropriate safeguards are in place.
9. Sharing Your Information
We may share your personal data with:
• Payment providers
• Delivery and courier services
• IT and hosting providers
• Professional advisers (including accountants and legal advisers)
• Authorities where required by law
• Third-party suppliers and fulfilment partners where necessary to process and deliver your order
We do not sell your personal data.
10. International Transfers
Some of our service providers operate outside the UK. Where your data is transferred internationally, appropriate safeguards are used to protect your information.
11. Data Retention
We retain your personal data only as long as necessary:
• Order and financial records: up to 6 years
• Customer accounts: until you request deletion
• Marketing data: until you withdraw consent
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12. Your Rights
Under UK data protection law, you have the right to:
• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Request data portability
• Withdraw consent at any time
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).
13. Cookies
We use cookies to:
• Ensure the website functions correctly
• Maintain user sessions and enable checkout
• Improve website performance and usability
• Analyse website traffic
• Support marketing activities (where applicable)
Where required by law, non-essential cookies will only be used after you have given consent via our cookie banner.
14. Data Security
We take appropriate technical and organisational measures to protect your personal data. However, no system can be guaranteed to be completely secure.
15. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
